Terms & Conditions

These conditions are valid from 1.6.2016

These Terms and Conditions govern the relationship between you (the Guest) and us, Naxos Trekking (the Company). By booking a tour, you agree to be bound by these Terms and Conditions. They outline, among other points, our cancellation policy and certain limitations of liability. These terms affect your rights to sue, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.

PARTICIPANTS

Naxos Trekking reserves the right to refuse participation prior to or during a trip to any individual whose behaviour and/or attitude interfere with the general enjoyment and well-being of other tour members and if anyone, participant or Naxos Trekking staff, is endangered by this individual. In case any of the above mentioned happens Naxos Trekking will not be liable to refund or pay any compensations as such. In no case  Naxos Trekking is liable to refund for unused services.

BOOKING

Every customer should to provide correct information at the booking form.

When the booking is complete and the deposit is received, the customer will receive a confirmation email.

Every customer can choose the date of the hike and the hiking route.
Naxos trekking will confirm the inquiry and will inform about the availability.
In case this date is not available or the group of that date is completed, customer
should either choose another date or decide to participate in an incomplete group of
another route.

RATES

All rates are per person, per hike, quoted in Euro and include all the taxes. Rates are subject to changes without notice. Clients with a confirmed booking will not pay the difference in case of price increase, Naxos Trekking will not refund in case of price reduction.

Gratuity, personal expenses or personal insurance is not included in the rates.

Admission to museums and archaeological sites requires an extra cost and it is not included in the rates.

PAYMENT POLICY

An advance payment of 30% of the total amount of the hike is necessary to book the hike of your preference, paid via Bank money transfer or via Paypal.

  • PAYPAL: money transfer to naxostrekking@gmail.com
  • CREDIT CARDS accepted: Visa, Mastercard.
  • IBAN: GR 27 0140 6200 6200 0200 2013 750

The balance should be paid 2 weeks prior your hiking date.

If you are booking within 2 weeks of the hiking date, then full payment is required in advance.

In case you cancel after the final payment, cancellation fees are as follows:

CANCELLATION POLICY

  • In case of a booked hike reservation, 50% of the total cost of the hike will be refunded, if we are informed:
    • less than 1 week before the hiking date in Low Season and Mid Season
    • less than 2 weeks before the hiking date in High Season
  • In case of last minute cancellation (24 hours before the starting time), non show, not arrive on time on the meeting point, or non complete route on client’s request, the payment is not refunded.

Low season: 1st of December to 31st of March

Mid season: 1st of April to 30th of June & 1st of September to 30th of November

High season: 1st of July to 31st of August

The refunds will be made to your credit card or your bank account except credit card fees or bank fees.

In case of cancellation due to weather conditions or reasons that concern Naxos Trekking Company, your payment will be fully refunded.

Travel Insurance

For your protection, Naxos Trekking strongly recommends the purchase of travel insurance. Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, baggage and baggage delay coverages to protect your financial investment. Medical coverage purchased with your policy will also satisfy our requirement for health insurance. Please ensure that you purchase additional cover for activities or excursions not covered by the standard policy. Please note that insurance provided by credit card companies and banks often has limited cover. Please check that the cover provided by such a policy complies with this condition.

Photographs, Videos etc.

Any film, sound, video or other recordings taken by guest during the activity will not be used in any production, or advertising, or any other professional purposes without prior consent of Naxos Trekking. However, Naxos Trekking reserves the right to take photographic or video records of any of its tours, including guests, and to use any such photographic or video records for promotional and commercial purposes, unless otherwise instructed by the guest.

Privacy Policy

Naxos Trekking is considering the importance of your privacy. The information you provide is used to fulfill your specific request and is kept secure. Only authorized employees (who have agreed to keep information confidential) have access to this information. Naxos Trekking will definitely not sell, rent, loan, trade or otherwise transfer any personal information to any third party.

 TAKING PART IN THE TOUR CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN. PARTICIPATION IN THE TOURS BY A PERSON WHO IS NOT YET 18 YEARS OLD INDICATES THAT A PARENT OR LEGAL GUARDIAN HAS ALSO READ AND CONSENTED TO THIS WAIVER.

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